Walmart Expands E-Commerce In-Store Pickup Lockers

November 28, 2014 Ben Myers

Walmart grab and go lockers

Walmart is doubling down on their in-store pickup with the simple and effective Grab & Go locker program. The program launched in August 2014 with 10 locations, and an additional 33 being added in Greater Toronto by Dec. 5.

For the uninitiated, when you buy online at walmart.ca, a customer can have the order put in a locker at a participating store rather than delivered to a home or office. The customer then has three days to claim the items from the lockers, or the order will be automatically returned and refunded.

Customers access the lockers with a six-digit PIN code which is emailed to them with their purchase confirmation.

“We want to provide customers with anytime, anywhere shopping convenience,” said Michael Memme, director of transportation at Walmart.ca said in a release. “The lockers are an intersection point between our physical and digital stores, providing a terrific option for customers buying presents during the holiday season that want to keep them away from prying eyes and little fingers. It’s also a very smart way for customers to send packages to friends and family with no delivery fee, especially when the customer is nowhere near the GTA,” added Memme.

Walmart has been actively increasing their delivery and pick-up options over the past year, including participating in Canada Post’s Delivered Tonight same-day delivery pilot program last year.

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